Please read these terms carefully, and print and keep a copy of them for your reference.
1. About Us
’The Metals Warehouse’ is a trading style of, and this website is owned and operated by, LeenGate Metals Limited.
Our Registered Office is:
Our Telephone Number is: 0845 9006741
If you need to contact us please use the details above.
2. Making a contract with us
2.1. When you place an order with us, you are making an offer to buy goods. If you place an order through our web site, we will send you an e-mail to confirm that we have received your order.
2.2. Once we have reviewed your order we will e-mail you with an Order Acknowledgement to confirm that we accept your order, and that a contract has been made between us. If you placed your order by phone or fax, please check our Order Acknowledgement carefully, as it details our understanding of your requirements and confirms exactly what goods we will be delivering.
2.3. In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.
2.4. Images of products on this website are for illustrative purposes only.
2.5. Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.
2.6. This contract is covered by English law.
3. How to place order
3.1. You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. If you prefer to order by telephone you can do so by calling the telephone number above.
3.2. Carriage charges will be shown prior to you placing your order.
3.3. You will be required to pay for the goods in full at the time of ordering.
3.4. We use secure payment facilities for online purchases. You can pay for your order by Visa, Mastercard, Delta/Connect or PayPal.
3.5. Promotional prices only apply during the period stated.
3.6. All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate.
3.7. Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.
3.8. Once your order is complete we will notify you of the dispatch date.
4. Delivery & Carriage Charges
4.1. Goods will normally be dispatched from our warehouse within 4-5 working days from the date of our Order Acknowledgement (unless specified otherwise on the Order Acknowledgement). Any estimated dispatch date is an estimate, which can change without notice.
4.2. We will normally deliver goods within 1-2 working days of dispatch.
4.3. Your order may arrive in more than one delivery.
4.4. We can deliver our goods anywhere in mainland Great Britain and Republic of Ireland.
4.5. We will deliver the goods to the premises you specify on your order. You must be at home to accept delivery of your order, which is normally between 9:00am and 6:00pm Monday-Friday.
4.6. We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended.
4.7. Some of our products may be in excess of 25kgs or require specialist handling equipment. In this case you will be required to assist the driver in offloading your order, and/or to provide equipment to offload the goods (eg: a forklift for palletised material).
4.8. Disposal of packing materials is your responsibility.
4.9. Having agreed a delivery date with you, if you are not at home when we deliver the goods, we reserve the right to charge you an additional re-delivery charge.
4.10. If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery.
4.11. Please check the goods on delivery – any goods found to be missing or damaged should be notified to ourselves within 48 hours of delivery.
4.12. If the goods are lost or damaged in transit, please let us know promptly.
4.13. Deliveries are made to the ground floor only and on the condition that there is reasonable access for the safe and prompt delivery of the goods. You should tell us about any special delivery requirements or conditions when you place your order.
4.14. Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your goods.
4.15. Time is not the essence of the contract unless expressly stated otherwise.
5. Cancellation and returns
5.1. This policy does not apply to goods ordered by businesses, which are exempt from the Distance Selling Regulations, or any items which have been personalized or modified to your specification, such as materials cut to a non-standard length, which are exempt from the right to cancel.
5.2. You can cancel your contract at any time up to 7 working days after the day of delivery. To do this, please e-mail, fax or write to us. We are unable to accept cancellations by phone.
5.3. You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
5.4. If you cancel, you must return the goods within 14 days of cancellation, complete with the original packaging to us, at your own expense. You must ensure that the goods are packaged adequately to protect against damage.
5.5. You may properly examine the goods for 7 working days as you would do had you visited our warehouse. However you may not return any goods that have been cut, bent, drilled or otherwise worked on unless they are proven to be not what was ordered.
5.6. If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and your action results in damage or deterioration, we will charge you for the reduction in value.
5.7. We will refund all monies paid to us by you including any postage / carriage within 30 days, less any costs due under this contract.
5.8. Business customers, or customers exempt from the distance selling regulations may not cancel or return any items unless faulty without our express agreement in writing.
5.9. This cancellation policy does not affect your legal rights – for example, if goods are faulty or wrongly described.
6. Faulty Goods / Guarantee
6.1. If there is a problem with the goods, please notify us by email or in writing providing details of the problem. It is helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.
6.2. All goods are covered by a manufacturer’s warranty against faulty workmanship and materials, subject to the terms and conditions of that warranty.
6.3. The manufacturer’s warranty is provided in addition to the rights that the law says you have as a consumer and accordingly, your statutory rights are not affected.
6.4. If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received at our warehouse and checked.
6.5. The cost of returning goods to us is your responsibility. However, on inspection we will refund your reasonable costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you and you will be required to cover our reasonable transportation costs.
6.6. If a faulty item is no longer available we will offer an alternative. However our liability will be to replace the faulty goods only and we are unable to guarantee an exact match. In this instance you will have the option of a refund.
6.7. Where we replace faulty goods you are responsible for their disposal if they have not previously been returned to us.
6.8. We are unable to guarantee an exact match of finish of materials from different batches or in different product types due to the nature of the product. We will try and supply goods from the same batch when they are ordered at the same time but cannot guarantee to do so. If a matching finish is important to you, you must state this clearly when you place your order.
6.9. All products are manufactured within tolerances of +/- 1.5mm.
6.10. Our standard cutting tolerances – +/-5mm, or better if specifically ordered.
6.11. Material is supplied to Euronorm standards unless stated otherwise.
7.1. The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK.
7.2. We do not accept liability for any consequential loss of profit or indirect losses. You should therefore inspect items carefully before using/working on them.